What's the difference between client accounts and organisations?
Organisations are sets of books your firm owns: 10 are included, and more are £2 a month each. Client accounts are separate: each is the client's own login with their own IQ Books organisation, linked to your practice. Practice Essential covers 50 client accounts, Pro 250 and Enterprise 1,000, and none of them uses your 10.
What happens when a client's 3,500 credits run out?
Their books keep working, and they can always code and post by hand for free; only automation, such as CodeIQ coding the bank, uses credits. You can sponsor the client from your plan, topping their balance up to 250, 500 or 1,000 from your monthly and bonus credits, or the client can take a plan of their own. Sponsorship never creates overage on your plan.
Can clients stay on Xero, QuickBooks or Sage?
Yes. CodeIQ codes their bank and posts back to Xero, QuickBooks, Sage or Pandle after review, Bank Reconciler proves the bank, LedgerIQ reads their ledger, and PrepIQ prepares their year end from their records.
Does anything post without review?
No. CodeIQ prepares the coding and a person posts it. Low-confidence lines are held back from bulk posting. On a bank feed, auto-post can be switched on for lines at 90% or 95% confidence; it's off by default, never posts the backlog, and lists every line it posts.
Do you support live bank feeds for client books?
Yes. A client's bank connects once through BankSync, an open banking service, and new lines arrive already coded. The feed is a small monthly plan the client takes with BankSync, and automatic coding by CodeIQ uses the usual 4 credits a line. Coding a line yourself is always free. UK bank connections are provided by Salt Edge Limited, which is registered with the Financial Conduct Authority as an account information service provider under the Payment Services Regulations 2017 (FRN 822499). BankSync is not itself authorised or registered by the FCA.
Can clients file their own VAT returns?
Yes, and so can you on their behalf. VAT returns are built from the VAT control account and submitted to HMRC from inside IQ Books, free on every plan. For Making Tax Digital for Income Tax, IQ Books is on HMRC's software list for sole traders' quarterly updates.
Is this practice management software?
No. It's the work underneath: client ledgers, bookkeeping, reconciliation, analysis and the year end. Keep your existing CRM, deadlines and document portal alongside it.
Does IQ Books run payroll?
No. Run payroll in your payroll software and post the journal; IQ Books has payroll accounts ready for it.