Effective Date: February 24, 2025 | Last Updated: 8 July 2026
These Terms of Service ("Terms") govern your use of The IQ Suite, including ReconcileIQ, CodeIQ, LedgerIQ, PrepIQ, IQ Books and related websites, APIs, integrations and software tools ("Service", "we", "our", or "us"). By accessing or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.
The Service provides accounting and bookkeeping software tools, including native double-entry bookkeeping, organisation and team access, bank reconciliation, transaction coding, invoice matching, VAT review, merchant statement parsing, ledger analysis, report generation, working paper preparation, statutory accounts, platform posting and, where enabled, HMRC Making Tax Digital, ITSA, VAT or Companies House filing support.
IQ Books functionality may include bank accounts and cashbooks, opening balances, chart of accounts, customers, suppliers, invoices, quotes, credit notes, receipts, bills, statements, attachments, products and stock, fixed assets, projects, recurring documents, bank rules, audit trails, year-end close, statutory accounts/iXBRL, VAT MTD, ITSA, CIS and migration workflows from other platforms. The Service may process CSV, Excel, PDF, image, OFX, QBO and platform-synced records. Some functionality runs in your browser; other functionality runs on our servers or through authorised third-party APIs.
You must provide accurate account information, keep your credentials secure, and promptly notify us if you suspect unauthorised access. You are responsible for activity carried out under your account, including activity by staff, clients or authorised users you invite.
You must not share credentials, bypass access controls, interfere with security controls, scrape the Service, attack our infrastructure, reverse engineer private code or use the Service for unlawful activity.
You confirm that you have all rights, permissions and lawful bases needed to upload, import, sync, analyse, post or submit data through the Service.
The Service is a software tool. It does not replace professional judgement and does not provide legal, tax, audit, investment or accounting advice. Outputs may include confidence scores, suggested matches, suggested VAT treatments, suggested account codes, AI explanations, reports, filings or platform posting drafts. You remain responsible for reviewing and approving all outputs.
Accountants, bookkeepers, businesses and agents remain responsible for statutory records, VAT returns, MTD submissions, ITSA updates and final declarations, CIS treatment, statutory accounts, Companies House filings, tax returns, client advice and professional duties.
AI-assisted features may help with invoice or receipt OCR, transaction coding review, account suggestions, explanations, analysis, report wording and RiQ chat or voice-command workflows. AI outputs can be wrong, incomplete or unsuitable for your facts. You must review AI-assisted output and confirmation previews before posting, filing, exporting, recoding, emailing or advising on them.
The only external large-language-model provider we currently use for these features is Google Gemini via API. Our Privacy Policy explains what data may be sent and how it is handled.
Where HMRC features are enabled, the Service is designed to use HMRC's official APIs and to support required OAuth, fraud-prevention headers, audit data, sandbox testing and production-access requirements for workflows such as VAT MTD, ITSA quarterly updates and final declarations. You authorise us to transmit relevant data to HMRC when you connect or submit through those features.
Where statutory accounts or Companies House filing features are enabled, you are responsible for checking the company details, eligibility, mappings, iXBRL tagging, approvals and accounts before filing. You authorise us to transmit relevant data to Companies House or other filing recipients when you choose to submit.
The Service may connect to platforms such as Xero, QuickBooks, Sage, Pandle, FreeAgent, YNAB, Stripe, PayPal, eBay, Amazon, Etsy, Square, HMRC, Companies House and other services. Those services are governed by their own terms and availability. We are not responsible for third-party outages, API changes, rejected requests, authentication failures or data made unavailable by a third party.
Paid plans, credit allowances, bonus credits, overage rates, client-account allowances and subscription periods are shown at checkout or on the pricing page. Payments, card details, billing portal access and invoices are handled by Stripe. We do not store full card numbers.
Some CodeIQ features allow optional anonymised pattern contribution to improve merchant-to-account suggestions. Pattern sharing is optional and controlled by your consent. Opting out does not remove access to the Service. Personal pattern learning for your own future use may still operate as part of the Service.
The Service, software, user interface, documentation, models, prompts, workflows, designs, logos and content are owned by us or our licensors. You receive a limited, revocable, non-transferable right to use the Service according to these Terms. You retain ownership of data you upload or sync, subject to the rights needed for us and our subprocessors to provide the Service.
We aim to provide a reliable service, but we do not guarantee uninterrupted availability. We may update, suspend, restrict, remove or change features to improve security, comply with law, respond to third-party API changes, manage abuse or maintain the Service.
The Service is provided "as is" and "as available" to the fullest extent permitted by law. We do not guarantee:
To the maximum extent permitted by law, we are not liable for indirect, consequential or incidental losses, loss of profits, loss of revenue, loss of goodwill, loss of data, business interruption, penalties, interest or decisions made from Service output. Our total liability for claims connected with the Service is limited to the amount you paid us in the three months before the event giving rise to the claim.
We may suspend or terminate access if you breach these Terms, create security risk, fail to pay, misuse credits, abuse integrations, infringe rights, submit unlawful data or cause operational harm. You may stop using the Service or request account deletion, subject to retention needed for legal, billing, security, audit or dispute purposes.
Our Privacy Policy and GDPR Policy explain how personal data, client data, financial records, AI prompts, logs, subprocessors, international transfers and retention are handled. They form part of these Terms.
We may update these Terms as the Service, law, pricing, integrations or security requirements change. Continued use after the "Last Updated" date means you accept the updated Terms.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where applicable consumer law gives you mandatory rights elsewhere.
For questions about these Terms, contact: [email protected]
By using the Service, you acknowledge that you have read and agree to these Terms of Service.